At MINGJIA Lock, we strive to provide high-quality products and ensure that our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your order, our Return & Refund Policy is designed to provide you with a straightforward process for returns and refunds.
1. Returns
We accept returns on most items within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in resellable condition.
- The return request must be submitted within 30 days from the date of delivery.
- The item must be purchased directly from the MINGJIA Lock Shopify store.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Customized or personalized products.
- Items that have been used or installed.
- Products purchased through promotions or clearance sales.
If you have any questions about whether an item is returnable, please contact us before initiating a return.
3. Return Process
To return an item, please follow these steps:
- Contact Us: Reach out to our customer service team at info@mi-lock.com within 30 days of receiving your order. Provide your order number, the product you wish to return, and the reason for the return.
- Return Authorization: Once we receive your return request, we will send you a Return Authorization Number (RAN) along with instructions on how to return the product.
- Pack the Item: Please pack the product securely in its original packaging to prevent damage during return shipping. Include a copy of the invoice or order confirmation.
- Ship the Return: Ship the item back to us using a traceable shipping service. You are responsible for the cost of return shipping unless the item was defective or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.
- If the item is returned in a non-resellable condition (e.g., used, damaged), we reserve the right to refuse the refund or issue a partial refund.
- Shipping fees are non-refundable, unless the return is due to a mistake on our part (e.g., incorrect or defective item).
5. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the item you wish to receive.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] or call [Insert Contact Phone Number]. We will assist you in processing a replacement or refund.
To expedite the process, please provide:
- A photo or video showing the damage or defect.
- Your order number and a brief description of the issue.
7. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider. If the issue persists, please contact us at [Insert Contact Email].
8. Changes to the Return & Refund Policy
MINGJIA Lock reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed.
9. Contact Us
If you have any questions or need assistance with a return, exchange, or refund, please contact us at:
MINGJIA Lock
Email: info@mi-lock.com
Phone: 15157787789
Website: www.mi-lock.com
